Frequently asked questions
Where are you located?
City: Austin
State: Texas (TX)
Zip Code: 78701
Country: United States
Is my payment secure?
Yes. All payments are securely processed through our payment provider.
Can I return the product?
Yes. We offer a 30-day return policy.
How long does shipping take?
Shipping typically takes 5–8 business days after your order has been processed. You’ll receive a tracking number once your order ships.
What if I receive a damaged item?
If your item arrives damaged, please contact us within 7 days of delivery and send us a photo of the damaged item. We’ll be happy to arrange a replacement or refund.
How can I contact you?
mybluo@gmail.com